This policy explains where we ship, how long delivery takes, what it costs, and what happens if something goes wrong.
We ship within the United States only. We do not currently ship internationally.
Orders are fulfilled from our US warehouse by Amazon. Most orders arrive within 2 to 5 business days anywhere in the United States.
Business days are Monday to Friday, excluding public holidays. Orders placed at a weekend or on a public holiday are processed on the next business day.
You will receive a tracking link by email as soon as your order ships. If you have an account, tracking is also available from your order history.
Subscription boxes ship monthly. Your first box ships as soon as your subscription is confirmed, and each following box ships after its monthly payment is taken.
You can update your delivery address at any time from your account. Please make any address change at least three business days before your next billing date, otherwise the box may already be on its way to your old address.
Please check your delivery address carefully at checkout. We are not able to redirect a parcel once it has shipped. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, which may incur a further shipping charge.
If tracking has not updated for 7 days, or your parcel is marked delivered but has not arrived, email info@treatsfromhome.com with your order number and we will investigate with the carrier.
Our products are perishable, so we do not accept returns or exchanges. If a box arrives damaged, defective or is not what you ordered, email us within 30 days with your order number and photographs of the problem and we will replace it or refund it. See our Return and Refund Policy for more detail.
Email: info@treatsfromhome.com
Post: Treats From Home LLC, 701 Tillery Street Unit 12, Austin, TX 78702, United States
We reply within two business days.
Last updated: 31 July 2026
